Effective Date: 15th August, 2025
Website: shopaloo.in
Owner: Chiranjib Ghosh
1. Scope of This Policy
This Shipping & Delivery Policy applies only to physical products purchased from Shopaloo, such as paperback books, wellness tea, construction chemicals, and other tangible items. Digital products (ebooks, video courses, music bundles) are delivered electronically and do not require physical shipping.
2. Shipping Locations
* We currently ship physical products within India.
* International shipping may be introduced in the future and will be updated in this policy.
3. Order Processing Time
* Orders are processed within 1–3 business days after payment confirmation.
* Custom or bulk orders (such as construction chemicals) may require longer processing times; this will be communicated at the time of order.
4. Delivery Timeframes
* Standard Delivery: 4–7 business days for most locations in India.
* Remote Areas: 7–10 business days depending on courier availability.
* Delivery times are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances.
5. Shipping Charges
* Shipping charges, if applicable, will be displayed at checkout before you confirm your order.
* We may offer free shipping promotions for certain products or order values, as advertised from time to time.
6. Order Tracking
* Once shipped, you will receive a tracking ID and courier details via email or SMS.
* You can use this information to track your shipment directly on the courier partner’s website.
7. Delivery Attempts
* Our courier partners will make up to two delivery attempts.
* If the order cannot be delivered due to an incorrect address, unavailability, or refusal to accept, the item will be returned to us. In such cases, re-delivery may incur additional shipping charges.
8. Damaged or Missing Items
* If your order arrives damaged, defective, or with missing items, please contact us within 3 days of delivery with photographs or videos as proof.
* Replacement or refund will be processed as per our Refund & Cancellation Policy.
9. Special Category: Construction Chemicals
* Due to the nature of the product, shipping timelines and handling requirements may differ.
* Customers will be informed of any special delivery arrangements during purchase.
10. Contact for Shipping Queries
Email: hello@shopaloo.in
Phone: 9434401212